SOCIAL ACTION RESEARCH

By Dennis Sandow, Scientist-practitioner

Taking care of community during COVID. An example: In IDAHO, a living hospital community where staff care for their community and the community cares for them

Cascade Medical Center is a rural health care organization located in Cascade, Idaho. Cascade Medical Center’s mission is to “provide access to quality health care services in a professional and caring environment”. To achieve this mission, CEO Tom Reinhardt posted this message on the organization’s website: “Welcome! Here at Cascade Medical Center, we understand that healthcare is changing … While medical excellence is our top priority, the best health care is delivered with kindness, compassion and love”. At the Society for Organizational Learning annual meeting in 1998 Chilean biologist Maturana described how LOVE expands intelligence, creativity and freedom. This example of the Cascade Medical Center was a result of applying PIAGET’s research of children that I began in 1975.

At a global meeting of the Society for Organizational Learning, SoL, in Paris in 2014, Arie de Geus, former Managing Director of Planning at Royal Dutch Shell, spoke to encourage the young participants to read Piaget’s work on “learning through accommodation” to change the internal structures of companies and government institutions to be in harmony with our contemporary values. Most of the time, our learning is guided by the deductive theory that Piaget calls “assimilation”. At other times, we learn in the absence of theory. This is the case in inductive discovery science. Piaget called it learning through accommodation.

On this theme Tom Reinhardt, George Greenfield and I met to discuss using social action research to understand how the staff at Cascade Medical Center had work well together. This was the first step toward aligning the internal structures of the organization with our preferences for living and working together. Instead of taking a pathogenic approach and seeing the problems of the organization, my social action research studies « how people do what they do » when they create value and well-being. Instead of using numbers, I listen to person after person explain how well they work together. Each open-ended interview is transcribed and validated by those I listened to. Then, all interviews are studied for coherences, or regularity across all of the interviews. Finally, Cascade Medical Center’s social network is mapped. All this data is compiled and presented to staff and board members so that they can conserve and expand their culture of wellbeing and high performance.

In this research what we have learned is that the staff’s preferences for working together include; family spirit, communicating, being transparent and open, living in a community, everyone cares for everyone, helping, supporting, trusting, people are not numbers, freedom to act, attentive and a network of conversations that keeps them together. The happy, positive, caring staff is ready to contribute to everyone’s success. “Compassion was simply incredible. “It is joyful work that opens new scientific perspectives on social systems, love, support and care. Is the work done at Cascade Medical Center? No, what we have learned is just the beginning!  But we have learned that high performance and social well-being are synonymous and that social action research helps us to balance social structure and organization by recognizing and promoting the attributes of well-being and maintaining the way we live and work well together. »

Social Network Mapping

To understand social systems, I make two distinctions regarding systems in general: organization and social structure (H.R. Maturana, 1975). In 1990, I used social network analysis mapping to study cohesive social support networks (Yan, 1991), increase supply chain productivity (Jewell-Larsen & Sandow, 1999), and improve the quality of Hewlett-Packard inkjet cartridges (Sandow & Allen, 2005).

In this case, we studied the social network of Cascade Medical Centers’ workplace culture. In studying social networks at Hewlett-Packard, I began to map social networks rather than analyze them because, by definition, analysis is the separation of the whole into its constituent parts. “We wanted to look at the whole. A survey was sent to all the respondents at the hospital asking, “Who do you collaborate with to create exemplary patient care? The network is mapped with directional arrows. If Dennis has identified George as a collaborator, a line with an arrow is drawn from Dennis to George. Then if George has identified Dennis as a collaborator, an arrow is drawn from George to Dennis. “We found a network of social collaboration, the most cohesive social structure.” When we compared it to the traditional organizational chart, we found that this structure was a network of social capital linking silos or functional departments.

Adaptation -> organizational transformation

Arie de Geus, Alain de Vulpian and Irene Dupoux-Couturier, all come to a similar conclusion – it is time for us to let biology, not just the physical science of logic, guide our transformation.

The world’s economy has moved from the industrial age to the knowledge-network age. Management practices that produced value in the industrial age have not proven to create value in the knowledge-network age. Yet, those who try to manage organizations using industrial-age practices contribute to the social and psychological malaise that leads to poor health, low productivity and performance. This is not a unique concern. Governmental, philanthropic and commercial institutions continue to use the physical sciences to guide their decision making and these institutions are failing just as De Vulpian and Dupoux-Couturier describe the collapse or fulfillment we are facing in the midst of this organizational transformation.

To learn more about my social action research you can visit reflexus.org

  • De Geus, A. (1997). The living company : A Recipe for Success in the New Economy. The Washington Quarterly, 20(1).
  • Sandow and Allen 2005, Sandow, D., & Allen, A. M. (2005). “The nature of social collaboration: How work really gets done. Reflections, 6(2/3), 13-31. “
  • De Vulpian and Dupoux-Couturier, 2019, “Homo Sapiens, collapse or fulfillment”- Happymorphose         

Reflections on the change of US leadership @Göran Carstedt

“THE CHAUFFEUR”, ”THE NEW DRIVER” …

 

An American friend of ours expressed some months before the US election, that she hoped for Joe Biden to become the next US president. “He is not a visionary leader and he might not be very charismatic, but he is the driver, the chauffeur, that is going to take us home again”, was her thinking.

Now the American people has made their choice. From an inner voice, preferring decency, compassion and collaboration, they have chosen a “We can” instead of an “I can” leader. There is something profound in this choice.

Donald Trump came to power by mobilizing under the “Make America Great Again” promise, using a classical war strategy, identifying the enemies ,like  “the swamp”, the media, China and others. All of this  backed up by constant lies and the attempt to remove any idea of objective journalism. All news is fake. All politicians lie. There is no objective truth. So it does not matter if he tells blatant lies because everyone is lying. Facts and science do not matter.

All this made possible by the new media landscape driven by hunting for “clicks”. In this landscape lies and insults draws much more attention than truth. The viral power of social media outpace deeper analysis. Money rules.

 

There are many things to be said about the “I can” leadership from Donald Trump. He fits well into a mechanical worldview, where he promise to fix all problems by taking actions. Demonstrating his power by signing decision orders in media shows. Making “deals” like building walls, stopping immigrants, cancelling and renegotiating international agreements, cutting taxes, bringing home soldiers , dismantling the government and important governmental institutions etc. Pushing buttons, pulling levers as if this would change the world in the desired direction. It is a mechanical framework, seeing the world, our society, our organizations and people as machines.

This thinking is an old Newtonian worldview, building on the assumption that complete understanding of the universe was possible through analysis, by taking systems apart and believing that systems can be described  as linear cause and effect relationships. A mental model that has deeply influenced our way of thinking also when it comes to how we see organizations. Organizations as machines , with department by department, and with managers that are expected to steer and control by verticals. Expected to “drive change, to drive innovation” or “to change the corporate culture”, as if it was a spare part to be replaced.

Complicated mechanical systems can be predictable and we act on them. However, accepting the fact that society and organizations are complex social systems, we see something else. Complex social systems are hard to read and cannot be explained or predicted by looking at individual parts.  We have to act with them and they can be highly resistant. The more we push the more resistance we get, leading to unintended consequences that often ends up making the original situation worse.

Management concepts like implementing, imposing, teaching, telling comes from a mechanical mind set, while concepts like co-creation, learning and listening are more in focus when seeing leadership as a social transformation process. A process of creating meaningful and trustful relations.

We can see many examples of unintended consequences, from Donald Trump’s quick fix actions, “to make America great again”. From a European perspective, Trump´s attacks on Europe and on the US-Europe alliances, has made more for European  unity than years of political discussions within Europe. Trump´s attacks on China and Chinese tech companies, like Huawei, has mobilized China to fast forward their own technological development. In the end, Trump´s leadership style has moved him out of the White House. The ultimate unintended consequence, helped by a virus on which denials and threats doesn´t work.

Over time lies cannot win. Already the ancient Greeks did understand that a society, in order to keep together over time, has to build on leadership pursuing the following four dimensions of progress

Pursuit of truth ( science, education), pursuit of planning ( providing resources), pursuit of good ( ethics) and pursuit of aesthetics ( beauty, creation, fun).  Without a balance of these four dimensions, it is only a matter of time until such development crackles.

The reaction to Donald Trump´s “I can” arrogant attitude and autocratic mechanical leadership style, using dividing, attacking and lying as tools, has created separation and fear. Fear and hate in American politics has therefor now gone to abnormal levels. When republicans were asked if they would be unhappy if their child would marry a democrat, 5 % answered yes in 1960 and 50 % today. A telling example of a situation that ultimately goes against what people see as a desirable state of mind. That is why, I think, the inner voice of the majority of the American people has spoken and the Biden/Harris ticket has wone.

 

The pandemic crisis has become a “ close to death experience”. Many people has felt or do feel fear and a deep concern for their own lives or for people close to them. It is well known, that after such a “ close to death experience”, people do see their life in a different way. Things that earlier was in the background, taken for granted, is coming into the forefront. I am alive, how do I really want to live my life. You start seeing the world with the lens of the living.

 

With such a lens of the living, the ecosystem, nature, biology, the need for collaboration becomes suddenly concepts we are forced to become aware of. Or as Gregory Bateson asked himself – “What pattern connects the crab to the lobster and the orchid to the primrose and all four of them to me? And me to you?” A way of thinking, a systems way thinking, that suddenly no longer is so academic.

 

When we start seeing the world as open living and self-organizing systems, emergence with bifurcations instead of planned futures, do become our focus of interest. That is what Gregory Bateson, Ilya Prigogine, Humberto Maturana, Francisco Varela , Fritjof Capra, Alain de Vulpian and others so well has helped us understand.

 

The fact that this virus is biological , makes us see our biological dependence and makes us aware of how far we are from the selfish idea that we humans would be in control of nature or in control of other people. The great myth of our Modernity, that has to be dealt with.

 

We have to learn how to live with complexity and we have to settle with our mechanical, Newtonian worldview and the myth of being in control. We are living a time with deep and rapid change. Something old is cracking and exhausting itself, while something new is painfully trying to be born, to quote Vaclav Havel. The recent decades of globalization has created great progress but also many looser. Many people feel being left behind. People that are fearful, want to be taken care of. Something that creates an expectation of ”the strong leader”. Many are looking  upwards today, with the hope that someone should take control.

 

Biden/Harris represents a very different way of thinking and leading. Instead of creating separation and fear they are trying to address individual and collective aspirations. They want to recreate a sense of community , uniting instead of dividing. With a “We can” mentality they hope to be able to invite competent and passionate people to build  a strong team around  a shared vision of a more desirable, collaborative and caring future . As a shepherd, a healer or as the chauffeur that can take us home again. Or a gardener addressing the balancing processes, making sure there is enough water and nutrients. Wishful thinking or not, but that is what we can and should hope for.

 

However, it will definitely not be easy. The polarization is very deep and there are many groups that have legitimate reasons to feel disappointed, marginalized and abandoned We are living in scary times with so many parallel crisis around us. I often come back to our common friend  Dee Hock and his prophetic observation back in 1997 in his book ”The Birth of the Chaordic Age”.

“We are at that very point in time when a four-hundred-year-old age is rattling in its deathbed and another is struggling to be born. A shifting of culture, science, society and institutions enormously greater and swifter than the world ever experience. Ahead lies the possibility of regeneration of individuality, liberty, community and ethics such as the world has never known, and a harmony with nature, with one another and with the divine intelligence such as the world has always dreamed.”

 

“Unfortunately, ahead lies equal possibility of massive institutional collapse, enormous social carnage, and regression to that ultimate manifestation of Newtonian, mechanistic concepts of organization – dictatorship “

 

Fulfillment or collapse, a question that also our SOL friends Alain de Vulpian and Irene Dupoux-Couturier is pondering, in their book on the humanist metamorphosis. Where we will be heading, no one knows, but we all can make our own choices. There has always been and there will always be a battle between good and evil, or as it is stated in this wonderful parable:

One evening an old Cherokee chief told his grandson about a battle that goes on inside people. He said,

“My son, the battle is between two wolves inside us all.

“One is Evil. It is anger, envy, regret, greed, arrogance, self-pity, resentment, bitterness, blame and meanness.

“The other is Good. It is joy, peace, love, hope, humility, kindness, empathy, generosity, truth, and compassion.”

The grandson thought for a minute, and then asked his grandfather, “Which wolf wins?”

The old Cherokee simply replied, “The one you feed.”

 

So let us live with that question and that answer, at this time when so much is at stake. Evolution and emergence as concepts of how our future is forming towards fulfillment or collapse, as a collective process of something that now wants to be born, a movement from below to be midwifed into being.

Which process will we feed ?

Things we normally have taken for granted and not given appropriate recognition, is now being seen and valued. A pandemic, like this drama, is helping us as a society and as individuals, to see who we really are. Helping us see our interdependence, how dependent we are of each other and how dependent we are of our mother company – our ecosystem. Hopefully can this new awareness be with us going forward.

Hopefully it also can help us understand that we are not in control of our development and evolution, the way we do want to believe. Understanding that our mechanical world view is a myth. The emperor is revealed without cloths.

Hopefully we can hear more from the good stories about how we live well together, about our capacity for community and about our ability to mobilize for one another.

If we can see these last turbulent years  as a phase of an ongoing metamorphosis, it helps us see a bigger picture. L´avenir ,that Arie de Gues often wanted to reflect on. A perspective on the future, that does place the metamorphosis into the center of what we now are experiencing.

Many things can and should be learned from these four years of Trump leadership and from this ongoing pandemic. How could all this happen to us ? What does this tell us of our world today and our view on good leadership ?

It gives definitely a lot of food for reflections and learning.

LESSONS LEARNED FROM THE US ELECTION @Heidi Sparkes Guber

Reflections of an Ordinary Citizen…

 

This has been a brutal four years for anyone who loves this country.   We have watched our sense of propriety, decency and relationship with the rest of the world dashed daily to the point that, up to the election, it was almost impossible to remember the protocols that we always took for granted.  We have indeed taken our democracy for granted.  Since the mid 1970’s, less than 60% of the eligible population has exercised the right to vote. Voting seemed not so mandatory; the sense was always that somehow the right thing would happen and ‘my vote’ didn’t matter.  Though we knew that terrible mistakes had been made from administration to administration, there was this sense that the US Constitution was in our DNA and it would always protect us.  

That changed in 2016 as we watched guaranteed checks and balances bypassed and broken,  one by one, by excessive partisan politics the likes of which we never thought possible.  As we approached the elections, I had already limited most of our television coverage and had decided not to watch the returns. Fortunately, that position changed as the momentum grew around the campaign.  Choosing to watch the returns was like buying a ticket to a wild roller coaster ride: Do I shut my eyes to get through this stomach-turning experience?  Or do I keep my eyes wide open and dedicate my awareness to observing the ride, as well as my response moment by moment, with all the interior work  that would catalyze.   With eyes wide open, I took the ride of a lifetime – in fact, it’s not quite over yet; and we are awaiting anxiously the US Inauguration on January 20, when our President-elect is finally officially in office.. 

This is what I have learned in the process of staying open: 

1. Democracy is alive in the United States, but not without conscious participation by those whom it currently serves.  The US Constitution was meant to be a living document.  As Thomas Jefferson wrote, “[E]ach generation” should have the “solemn opportunity” to update the constitution “every nineteen or twenty years,” thus allowing it to “be handed on, with periodical repairs, from generation to generation, to the end of time.”    In a democracy, if that isn’t happening intentionally through civics education and ongoing participation in governmental affairs at every level, it will happen through constitutional crisis. 

2. Our current political polarization and impending constitutional crises have worked, though not without serious damage.  This election had the largest voter turnout in the history of the US: as of November 16 almost 70%, with the top most embattled states over 75%.  Even with the pandemic’s impact on changing election processes, young people (ages 18-29) voted early in massive numbers: More than 10 million youth cast ballots, either in person or by mail, before Election Day.  As the pandemic dramatically altered the way this election campaign has been run, opportunities to volunteer have been the most varied ever in the US. Most of my colleagues and friends were involved in a popular form of volunteer service in which thousands of people called, texted or hand-wrote personal cards to thousands of undecided voters. Interestingly, their message was about why they should vote, not about whom to vote for.  This was deeply moving for the people I know who volunteered in this way.

This election has been a much needed civics lesson for many US citizens, too many of whom have no idea how the US government works.  After the last four years, in which even the President and his allies seemed not to have a working understanding of their responsibilities,  there are significantly more of us who have a much more direct understanding of what a vital democracy requires.

3. The election outcomes are telling us that “character was on the ballot” and that an excess of 8 million citizens had had enough of the narcissism, incompetence and cruelty of the current incumbent.  This was a mandate to replace him with a seasoned public servant who is known for his decency and compassion,  as well as his decades of experience in our government. At the same time, many still voted for their preferred party for congress.  As frustrating as that may be for those who wanted a complete change from the partisan gridlock that follows, it is an affirmation of the way our democracy is designed to work – as a complex set of procedures designed to balance majority rule with the expression of  minority positions.  

One of the most inspiring examples of how sacred the right to vote is in this country, however divisive the campaigns have been, was the integrity and service of the thousands of volunteers who worked the polls to ensure that every vote was counted properly.  Ordinary citizens from every political background worked together, transcending their own preferences.  There were numerous news stories of the bipartisan friendships that developed during this time.  Equally as inspiring was the leadership demonstrated by Republican state governors in Michigan, South Carolina and Arizona who could not be bullied into destroying ballots or supporting unsubstantiated claims that the voting was fraudulent.  Governor after governor, election official after election official, could not be moved because they knew that their primary purpose was to protect our democracy, not get their party in office. 

4. I was particularly struck during the election coverage with how much data matters to us as a nation, especially in these times of suppression of the truth. We were given up-to-the minute data in a thrilling exposition of how each state works the electoral process.  Though we were well prepared by election analysts for the “red mirage’ that would occur due to the unprecedented use of mail-in ballots – e.g., each state’s choosing whether to count them first or last – It was a grueling exercise in patience as each state counted their votes.  Many of us have emerged with much greater faith in the process. Even now, as the current administration continues to claim fraud and obfuscate facts, there is greater trust that the system will work and a renewed understanding of both the features and the vulnerabilities of the constitutional system that was designed to help us “form a more perfect union.”  There is also a greater commitment on my part about staying closer to the process at a local level.

Now, as the nation with the greatest number of Covid cases and 20% of Covid deaths, when we only have 4% of the population, even the use of masks has been politicised.  It will be an enormous challenge to bring our people together to enact a unified approach.  It’s not that we don’t have the data to learn from, for the US and for much of the world  – we now can see how that everything we do matters – what we need to do now is support all of us to learn and adapt in real time, so we can work in accommodation with our national and state health situations as they evolve. In short, we need to effect a metamorphosis in our own collective thinking.  We need to find sustainable ways to expand  socioperception of all our citizens, especially those who feel helpless in the face of our uncertain future. 

We are fortunate to have the right leader as our president-elect Joe Biden. He has decades of experience working across the aisle with Republicans and Democrats. He is the most socioperceptive politician we’ve seen in awhile, with his single focus of practicing empathy, compassion and respect for our demogratic institutions to bring people together. He expresses a natural and explicit interest in serving all our citizens, not just those who voted for him, and he has demonstrated repeatedly that he knows what that will take. This is a leadership style that is so important now, with an authentic  humility that calls for  learning our way through these difficult times together.  

I have faith that our new administration will follow suit. I have seen that social perception breeds socioperception, Deep inclusion breeds deep inclusion.  Our leaders do indeed influence those who follow, and I pray that this compassion will touch hearts, dissolve fear and encourage  people to live by principle. It won’t happen right away and it will take every resource we have.  We are a painfully divided nation.  And the transformation needs to begin in each of us.  What I am finding in myself is that the question, “How in the world could THEY have voted that way?” is no longer an exasperated exclamation.  As I commit to the repair and reconciliation that is so desperately needed – and that our new president-elect is asking for – I find a newly emerging curiosity to make that a real question ”How indeed?” and to let the answers become known, so that we are divided no longer.  The Social Action Research question of “How do we do what we do when we are living and working well together?” has been immensely helpful in each conversation. And there are a number of us – artists, performers, philosophers, social change leaders – who are coming together throughout the US  to provide conversation spaces socioperception approaches for this to happen. 

Finally, in this election period, I have learned how much good company matters.  Through this whole experience, global colleagues have stayed personally in touch with us.  At times, it became clear that they were following the returns more closely than even some of our fellow citizens.  I know that this was not just concern for us, but also because what was happening would impact their lives so deeply, too. there is now a bond that has been created among us to know and to support each other in our search for wellbeing in each of our countries as well as in the world at large.   Since I have been learning about accommodation and social action research, I have discovered a new meaning for ‘organizational learning’… If ‘organization’ is indeed not the structures, but the flow of relationships that create value and wellbeing, then it is my concern to understand how those coherences work among us and balance the structures that enable that flow. My metamorphosis comes in that realization.

 WAKING THE SPIRIT @Alain de Vulpian

Homo Sapiens communicates with nature and the cosmos,

that’s Gaïa.

When I wrote “The Spirit of metamorphosis” in «Éloge», I knew that I had not followed my intuitions right to the end, but I hadn’t dared go that far.  Subsequently I let myself be blocked by hesitations. I could have called the chapter “Waking the Spirit”, considering it not as a state or condition of metamorphosis but as a major trend of metamorphoses currently under way.  However one of my intuitions insisted on the driving role of this phenomenon, which runs through and permeates the entire 20th century and which, if it continues in opposition to the chaotic tendencies that are gaining weight today, will greatly increase the chances of humanistic scenarios.

In the evolutionary life of Homo sapiens the Jesuit Teilhard de Chardin appears like a symbol.With  Pope François he represents the modernized,  transformed Catholic church launching an exploration of the integral Human Being,  in interaction with the spiritual and purified Islam of Al Azhar.

In all cultures, men pray and meditate, and in all religions this leads to the spirit.  What really exists there? It is perhaps a relationship between the brains of Homo Sapiens transcending distance and time.

There is something there. The transcendent dimension exists. In my dreams, I meet women, my wife, my mother, I have the impression that there may be people waiting for me, it is neither upsetting nor sad. I have not been able to delve deeper into snippets of knowledge about Homo Sapiens’ relationship with nature or plants; dreams, meditation, prayer are part of it;  the businessman who meditates puts his brain in contact with new aspects of reality. Spiritualism has gone through animism, shamanism, Shintoism, it is returning to meditation. This is a separation between an emotionally-loaded spiritual ambition that creates camps and clans and supports hierarchical and controlled societies,  and a spirituality of finer emotions, meetings, communion…  developing  from commandments and obedience to love. No longer driven by dogmatic religion but by an impulse from the heart.

This spirit is life. It’s related to the brain, its vibrations. There is a part of reality to which we do not have free access, but sometimes we have flashes of communication; each socio-culture has invented a variety of fantasies to describe them, but we must look for common foundations, from religions to Jung. True humanism is the development of both the individual and the species, this is integral human development.

The authoritarian vengeful punisher god fades before a figure of love,  the renovated Christian church has relinquished the exercise of power, and other churches are changing. The Noosphere is the domain of consciousness, of love, tending towards the Omega point and fusion. We live in a wonderful time, living close to the spirit of metamorphosis without yet drawing a clear analysis. The Noos is us. We may be inventing something that we will no longer call a religion but the Spirit.

the big bounce (Le Grand Rebond) – November 19, 2020

First program of the Grand Rebond on the theme of metamorphosis, with :

  • Irène Dupoux-Couturier, historian and co-president of Happymorphose,
  • Jessica Brugère, co-associate of La Maison du Management de Lyon,
  • moderated by Mickael Réault, founder of Le Grand Rebond and CEO of Sindup.